Returns & Exchanges
At North States MyPet, we stand behind the quality of our home safety products and offer a 30-day return window for items in their original packaging. If you are not completely satisfied with your purchase, we are here to help ensure you find the right solution for your home and pets.
Initiate Your Request
Visit our online returns portal with your order number and zip code to start the process and select the items you wish to return.
Print Shipping Label
Once approved, download and print your prepaid return shipping label provided via email to ensure tracked delivery back to our warehouse.
Pack Your Items
Securely pack the products in their original manufacturer packaging, including all hardware, manuals, and components to qualify for a full refund.
Receive Your Refund
After our team inspects your returned items, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing