Frequently Asked Questions
Everything you need to know about North States MyPet products and services.
How do I know which pet gate size is right for my home?
We recommend measuring the width of your opening at the narrowest point. Our product descriptions include the minimum and maximum width ranges for each gate, along with the height to ensure it is appropriate for your pet's size and jumping ability.
What is the difference between pressure-mounted and hardware-mounted gates?
Pressure-mounted gates are held in place by tension and are ideal for high-traffic areas where you don't want to drill into woodwork. Hardware-mounted gates are bolted into the wall or doorframe, providing maximum stability, and are required for use at the top of stairs.
What is your return policy for North States MyPet products?
We offer a 30-day return policy for items in their original packaging and unused condition. Please contact our customer service team to initiate a return authorization and receive shipping instructions.
Are North States MyPet products safe for puppies and small animals?
Yes, our products are designed with pet safety as a priority. Our gates and playards feature non-toxic finishes and bar spacing designed to prevent small pets from getting stuck or squeezing through.
How long will it take for my order to ship?
Standard orders are typically processed within 1-2 business days. Depending on your location, shipping usually takes between 3 to 7 business days. You will receive a tracking number via email once your order has left our warehouse.
Do you offer replacement parts for gates and playards?
Yes, we carry a variety of replacement parts including mounting hardware, extensions, and feet. You can find these in our 'Accessories' section or contact support for help identifying the correct part for your specific model.